Our unnamed seller in China says it handed over Universal Robots UR5e, including the tray handling gripper, to a freight agent. The agent says it's waiting for warehouse receipt and uses a different reference.
I've spent 41 days asking where our order is. We bought it for loading inspection fixtures, and neither message gives me a confirmed location.
@ClaraBennett0698 Could you check each document's title? It matters whether you're comparing a booking with a receipt, since those describe different events.
One's a collection booking. The agent's reference has no arrival event. Our packing list includes the arm and the tray handling gripper, but neither message links a received crate to it.
Give each party the two references and the crate identifier in private correspondence. Request a mapping between the references and confirmation of the last physical receipt of that crate.
I used a shared conversation on a separate freight purchase. Once the contacts could see each other's references, I no longer had to relay and interpret their replies.
@LeoBaker0449 A joint message to the contacts you already use makes sense. Getting them to connect the references should establish the shipment's location.
@MayaBarnes0562 The agent has confirmed physical receipt of our identified crate and linked it to the seller's reference. That settles the handover question; onward delivery remains open.