FrancesBailey · 9 Feb 2025, 20:44 UTC
Start with the crate marks, because handling unit may mean a pallet holding multiple packages. Does the seller have a dispatch photo showing the smaller crate's identifier?
23 pointsYes. Two separate marked crates at dispatch. Our received crate has the first mark and no evidence of anything strapped on top
16 pointsSend the missing mark to the forwarder and ask where it was last individually recorded. The shipment-level delivered status isn't answering that question.
15 pointsForwarder says both crates were combined into one pallet at consolidation. They have not supplied a photo of that pallet
2 pointsThat could explain one handling unit, but it doesn't prove both reached you. Ask for the consolidation record and the final carrier's package description. Those should identify what each party handed over.
2 pointsAgreed. Combined at origin and complete at delivery are different claims. Your receiving photo should sit beside their consolidation evidence when it arrives.
12 pointsWho signed at your end? Ask that person what physically arrived while the delivery is still memorable. A signature imported into tracking is not a photograph of two crates.
-5 pointsAnd ask whether the driver left any separate paperwork with them. We found a second parcel reference on a paper slip that never reached our purchasing inbox.
16 pointsCheck your shared receiving area too. Smaller crates sometimes get routed as ordinary accessories.
12 pointsWorth ruling out locally while the forwarder traces it. Use the crate mark, not just robot parts, when asking the stores staff.
16 pointsStores checked both receiving rooms. Signer remembers one large crate only. Final carrier paperwork now shows the smaller crate on a separate delivery reference
9 pointsThat separate reference is the useful lead. Have the forwarder trace it explicitly and correct the claim that the entire package was delivered. Your installation team needs the actual outstanding item listed.
19 pointsIt still doesn't locate the crate. Don't let the second reference turn into an assumed delivery date; ask for its last physical scan and current custodian.
7 pointsTrace opened against that reference. Carrier reports it at a local depot, awaiting reconciliation of the address label. No delivery appointment yet
4 pointsAsk them to verify the crate mark at the depot before booking delivery. Thanks for posting the distinction; the single shipment status was hiding the useful reference here.
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