FR5 unload wait with no useful detail in my video

Application reads 'grip check'. Can't read the controller screen. No fault proven by the clip.

Then report that observation without calling it a controller fault, and ask the supplier what condition ends the grip-check step. The visible label may not describe all the conditions involved.

Updated the ticket. Included application version, equipment identification and the sequence step shown.

Ask for a targeted diagnostic capture for one occurrence, with its lead-up, rather than filming longer clips. If they need several logs, make sure they explain how to match them to the same event.

Tell them what happened before the pause. Tray change, part change, restart, whatever you actually know. Leave the unknown bits unknown.

Operator noted a fresh tray, but no tray identity. Added that limitation rather than guessing.

That is useful context, even without an identity. Ask the supplier to distinguish the required grip condition from the received state in the capture, so a wait can be traced to a specific unmet condition.

Don't start adjusting the gripper because the screen mentions grip. It might be waiting on stale data. Get the evidence first.

Agreed, the label points to a question rather than a repair. Keep the recorded configuration identifiable while support investigates, so later examples can be compared with the original one.

Was the connector visibly held when it paused, or was it just between the fingers in the video?