ElliotBell0683 · 15 Jun 2025, 09:43 UTC
Get the message screen in the report. Also write down the program step and whether the receiving fixture is ready. A stationary arm gives support plenty of time to admire the paint.
23 pointsThe message is 'waiting for unload complete' and the fixture is empty, which seems a strange thing to wait for before putting something in it.
11 pointsIs that message from the robot pendant or the station screen?
24 pointsStation screen, sorry, the pendant doesn't show those words.
13 pointsAsk for the station sequence description. That wording could refer to the previous part leaving, but I would not guess which condition is missing from the text alone.
15 pointsDoes this happen after a tray change, Elliot, or have you seen it in the middle of an unchanged tray as well?
16 pointsBoth videos followed a tray change, and the operator says the other stop did too, although we didn't write anything down for that one.
12 pointsSend the two known tray-change cases together. Include what was removed and fitted, plus the screen before anyone clears messages. Let support trace the wait from there.
19 pointsCan the next shift tell which tray position the screen means by unload complete, or is that part of the confusion?
5 pointsThey can't, and neither could I; support now says it means the outgoing tray station, and they've asked our integrator to investigate why its completion status isn't reaching the sequence after changeover.
19 pointsOur recovery sheet had similarly vague names. Put the physical station name beside that message.
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