Yes, I've the case reference, agreed address, and identity photos from packing. The only seller update says checking with service, not received or inspected.

@AnilBarnes0549 Combine the case details, component photographs, and transport delivery record in a request for physical intake confirmation. Ask who is responsible for reconciling that receipt with the service case.

@YasminBarnes0528 Would it help to focus my next request on intake instead of repair completion? The repair-status question hasn't produced a specific answer.

On my own service return, asking which stage was complete worked better. Receipt, inspection, and return shipping had been getting squeezed into 'processing'

Since tracking says delivered, they've received it. Ask them to move it into the inspection queue and give you a service contact.

@YasminBarnes0528 The transport event doesn't establish that the identified component has entered the service inventory. Confirming that intake is precisely the unresolved step here.

You're right. I shouldn't have treated parcel delivery as service intake. Ask them to locate and log the component before asking about its inspection stage.

Would the carrier's delivered status be compatible with the service parcel not having been opened yet?

That's possible, but we don't know it's happened here. The intake check should establish whether they've located and identified the parcel's contents.

@YasminBarnes0528 Right. I'll ask them to locate it, not tell them which shelf I imagine it's on. I'm frustrated, but I don't actually know.

@AnilBarnes0549 Ask whether the carrier record includes a receiving location or recipient they can search against. Send that privately with the case details

Should I forward the full return information immediately if the seller supplies a different service contact?

Verify the new contact through an established channel first. Once it's confirmed, send the case information they need to trace the component.

@YasminBarnes0528 Any request for another component should specify its purpose and handling arrangements, particularly while intake of the original returned item remains unconfirmed.

@NadiaBarnes0552 I'll keep that in mind if they ask. My immediate request is simply confirmation of where our returned component entered their service process.

Transport delivery remains the only confirmed event. I still have no service intake or inspection confirmation, and our setup is out of service.

@AnilBarnes0549 The transport event still hasn't been reconciled with service intake, which remains the first open question.