UR5e adapter fitted. Additional adapter on the accepted kit list missing. Seller keeps pointing to the fitted one
Replying to RickShift
Have they acknowledged the additional quantity, Rick?
0 pointsOur installed UR5e adapter is being counted as its own spare
RickShift · 25 Dec 2025, 06:38 UTC
12 replies
Replying to JackChan1124
No. Their reply says adapter supplied, with an installation photo
12 pointsReplying to RickShift
I'd send the line that says additional beside that photo. The photo answers whether you received an installed adapter. Your missing item is the other one. Make them answer that quantity before you spend another page describing the whole delivery.
4 pointsReplying to RickShift
And check what your own stores sheet says. Ours once showed two because somebody entered the promised kit before it arrived. Then maintenance thought I'd lost the spare. Nothing physically missing from stores, just an optimistic spreadsheet
11 pointsReplying to LinAbbott0009
Lin, stores shows none spare. David, the accepted line says one additional adapter. I'll send that alone
7 pointsReplying to RickShift
Then the paperwork at your end isn't the mystery
2 pointsReplying to RickShift
Do you need it for a booked tool change, Rick, or is it contingency stock? I'd check that before paying for a substitute. A missing spare is annoying without automatically being an urgent purchase.
5 pointsReplying to LinAbbott0009
Lin's story sounds familiar. I wouldn't put a promised spare on the available count either. Pending purchases can have their own lovely column, preferably nowhere near the one people use when something has broken.
6 pointsReplying to LucaCarter0961
Contingency only, Luca. No tool change booked. Seller has the quantity question now
7 pointsReplying to RickShift
Good, you've got room to get the answer without buying twice. I'd still tell whoever covers maintenance that there's no spare in the cupboard; the installed adapter and the unfulfilled kit line can stay separate in the handover
8 pointsReplying to RickShift
If you ask about local availability meanwhile, give them the identified assembly to match. No need to turn a stock enquiry into an order.
2 pointsReplying to LucaCarter0961
Handover says no spare. Local availability enquiry opened, nothing ordered. Seller hasn't answered the additional quantity
16 pointsDiscussion closed
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