Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.

Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.

Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd.

Leave the original account readable and add the correction prominently. Explaining that the unedited recording shows a wait before release gives support a reason to revise its diagnostic focus.

@AdaAdams0129 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.

Our correspondence shows a similar coordination gap. Both contacts refer me back to the other's response, and I can't find an assigned owner for the test.

@RobinArcher0425 That missing confirmation points to the gripper, so its contact should take the diagnostic lead.

You're jumping from a missing signal to a failed component. It could be the interface or sequence. The alarm doesn't assign ownership by itself.

I was too definite about the source. The package seller should coordinate investigation of the missing confirmation through the interface and bring in the relevant contacts without assuming a component has failed.

Is that Alibaba support, then? I'm muddling the seller and the place you bought it.

@DanielChan1087 I mean the business that sold you the package through Alibaba. The marketplace and that seller have different roles; this technical coordination request goes to the seller's support arrangement.

Would you send every log I've? There are lots, and I don't know which ones cover the stop.

Have support identify the required diagnostic files, then associate the supplied files with the recorded event and explain how they were collected. A large unrelated collection can make the relevant evidence harder to find.

In my support case, descriptive attachment names made it easier for both support and me to locate the relevant recording. Generic revision names had made the collection unnecessarily confusing.

Guilty of the 'final' filenames. I also cut the original clip too tightly; it lost the wait leading into the alarm.

The missing confirmation and pre-release wait narrow my report. I still need support to identify the next diagnostic step.

@RobinArcher0425 The alarm and sequence position improve the report, but the investigation remains incomplete until support identifies the next action.