The installed pendant cable arrived with our FR10, but the additional cable in the spare kit did not. The seller keeps offering to include it in a future shipment, and we have no further order planned. I want the existing shortage closed without creating another purchase.
our spare FR10 cable keeps becoming next shipment
DineshCarter0995 · 2 Oct 2025, 02:23 UTC
4 replies
Replying to DineshCarter0995
Ask for separate dispatch or a credit you can compare with buying the exact cable elsewhere.
23pointsReplying to SarahBaker0502
They offered a credit, but it is less than the local quote before delivery. I sent the complete price back and asked them to quote separate dispatch as well.
9pointsReplying to DineshCarter0995
Is the local quote for the complete compatible cable, not just a similar connector?
10pointsReplying to SarahBaker0502
Our support contact confirmed the quoted cable reference for the supplied equipment. Seller has agreed to reconsider the credit; no revised amount or dispatch booking yet.
0pointsDiscussion closed
This discussion is closed to new replies after six months without activity. Last activity: .