Crushed crate corner, shifted supports, visible controller-enclosure damage. UR5e unpowered, photos and packaging kept. Seller says switch it on. How do I get a proper condition assessment?
UR5e controller-area arrival damage, no power applied
LouisChen1181 · 16 Aug 2026, 01:29 UTC
2 replies
Replying to LouisChen1181
Ask for a qualified assessor and a damage-specific procedure; the sales reply isn't one. Keep it unpowered
6pointsReplying to RaviBell0650
Condition report sent with identity and delivery evidence. Seller arranged a service assessment; visit completed, repair and further checks required before release. Awaiting the repair proposal. Still not in use.
2pointsAdd to the discussion
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