My UR5e housing-loading ticket with the Alibaba seller is 25 days old. They want more after a phone video. What should connect the message, active step and physical observation to one stop?
Use an occurrence record with each source's original time, the preceding action, readable message and active step, plus the fitted fixture and program revision. Mark any clock uncertainty instead of silently aligning it. Ask support which retained history they need for that step.
Has support specified a capture method for the next occurrence now? Keep the shift's task to approved observation and preservation of evidence; identifying a fixture-confirmation problem from it is work for the responsible technical people, not an extra operator duty.