Our FR10 sleeve-loading package still stops intermittently, and the seller we bought from through Alibaba has asked for the controller export beside my phone clip; I found that the export we sent belongs to a different occurrence, so what should I establish before sending another pair?
Get one occurrence identified in both sources, with enough lead-in to see the relevant wait develop. Include the fitted sleeve tray and job version, plus the ordinary interface history support needs. Also say the earlier pair didn't match, so they don't keep building a diagnosis on it.
We have identified a matching pair and corrected the earlier mismatch with support, but the export starts at the stop and misses the preceding tray condition; the person handling the next capture has that gap in the request.
Has support specified how much lead-in their technician needs, Kai? I'd get that agreed with whoever captures it. Otherwise you can spend another occurrence producing a perfectly matched pair that's still missing the event they want to understand.