Our UR5e support video never shows the waiting message

AdaAdams0129 · 21 Nov 2025, 13:52 UTC

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AD
AdaAdams0129
I have a clear recording of our housing-unloading fixture and an unhelpfully distant view of the pendant. The seller has asked for more detail. I can identify the housing and fixture, but not the message from that occurrence. What should I ask the next shift to capture together?

1 reply

GA
GabrielAbbott0018
Replying to AdaAdams0129

Exact message, active step and occurrence time, with that fixture identity and the matching controller and PLC history.

8 points

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