I have our Fairino FR10 delivery from an unnamed seller in China, and its outside labels agree with what we ordered for loading empty assembly fixtures. The supplied guide doesn't match the connections around the supplied tool interface.
I've waited 44 days for useful clarification and haven't powered the setup.
@AaronAllen0262 Does your support message include the arm and controller identifiers, a photo of the connections, and the relevant manual page? Those would make the mismatch easier to locate.
I have the arm and controller identifiers plus a photo of the supplied tool interface. The drawing doesn't match, and the manual filename gives no controller configuration.
Put those together in a short request for the applicable document and confirmation of its configuration. Keep the setup off while connection identity is uncertain.
@AaronAllen0262 Try a contact you can verify through the maker's published information. Ask whether they can identify the document; don't assume that means they'll take over seller support.
I can give support a focused comparison with the equipment identifiers and guide page. The correct document is still missing, and I'm keeping our setup unpowered.