RaviBarnes0563 · 6 Oct 2025, 09:10 UTC
Did the readable message name a fixture condition, Ravi, or are you working backwards from where the arm stopped?
0 pointsWorking backwards from the pose; the message is unreadable in the clip, and I have asked the shift lead for the exact message, active step and occurrence time together.
20 pointsCan the lead also identify the actual fixture in the clip, since a useful state for one setup might mean nothing on the next?
12 pointsThe clip uses fixture F2, but the photograph we attached shows F1; I have corrected the attachment list and asked for matching controller and PLC records from the next captured occurrence.
4 pointsWas F1 attached just to show the general arrangement, or did the ticket tell support that it was the fixture involved?
14 pointsThe ticket said it was involved, unfortunately; support has acknowledged the correction, and the shift lead owns the next capture with the F2 identification included.
17 pointsThen the next useful answer is what the F2 message actually says, rather than another close-up of the same stationary arm.
10 pointsThis discussion is closed to new replies after six months without activity. Last activity: .