Our UR5e fixture-loading ticket is 31 days old with the Alibaba seller. Phone video sent; more information requested. Which missing event detail should I establish first?
What does the clip show before the pause, and can any readable message or retained active-step record be tied to that occurrence? Start with that distinction before deciding which further observation support needs.
Clip starts paused. No readable message; installed revision known. I have asked support to specify the relevant history export rather than filming the same view again.