our FR5 stop report points at an unreadable screen

KaiBrooks0802 · 1 Oct 2025, 14:14 UTC

Closed
KA
KaiBrooks0802
I need to improve our connector-loading support report because the seller on Alibaba cannot read the pendant in my video; the station is waiting above the fixture, but I do not yet have the message or active step from that occurrence.

7 replies

DA
DavidAllen0345
Replying to KaiBrooks0802

Get those together with the occurrence time and fixture identity. A close screen view plus a labelled wider station view would be far more useful than zooming into the old blur.

9 points
KA
KaiBrooks0802
Replying to DavidAllen0345

The operator offered another screenshot, but it shows a different fixture insert from the one in my clip, so I have kept it separate.

16 points
DA
DavidAllen0345
Replying to KaiBrooks0802

Good catch. Don't make one beautifully complete report out of two different stops.

10 points
DA
DavidAllen0345
Replying to KaiBrooks0802

Also say what happened immediately before the captured wait, if somebody knows. Insert change, first part, ordinary repeated loading. Unknown is fine; filling that gap from habit isn't.

16 points
KA
KaiBrooks0802
Replying to DavidAllen0345

Our shift lead is arranging a new matched capture and will include that context; I have no reliable account of what preceded the old video.

10 points
KA
KaiBrooks0802
Replying to KaiBrooks0802

I have corrected the attachment descriptions in the seller's ticket as well, so the other insert's screenshot is no longer presented as the missing message.

9 points
DA
DavidAllen0345
Replying to KaiBrooks0802

Did they acknowledge that correction? I'd want the next technician reading the ticket to notice it.

22 points

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