Our Fairino FR10 arrived from an unnamed seller in China in a crate with a crushed corner and shifted internal supports. I can see damage near the tool interface cover.
We bought it for placing assembly samples; I haven't powered it. I've photographed the delivery and kept the packaging, but the seller's reply just says to switch it on.
@ElliotArcher0422 Do your photos show the crate label, shifted supports, and the wider area around the damage? Those would help someone assess what they're looking at.
@CallumChan1056 Yes. I've got the crushed corner and shifted restraint before unpacking, plus wider photos around the tool interface cover. I kept the delivery paperwork too.
Provide the photographs and delivery details, asking for qualified assessment and suitable handling instructions. Keep the equipment off while the seller's power-on suggestion lacks an inspection procedure.
@ElliotArcher0422 Report what you observed on receipt. Establishing responsibility for the damage isn't necessary to describe the crate condition and visible marks accurately.
You're right; my interpretation went beyond the photograph. The restraint displacement should be reported as an observation for the assessor to evaluate.