I still can't close our UR5e receiving list. Main kit arrived, additional tool cable didn't. The seller keeps saying it will join a future parcel but won't identify one. I don't need another photo of the installed cable. What concrete answer should I insist the next reply addresses?
The promised spare cable has become an email hobby
DavidArcher0432 · 1 Mar 2025, 17:59 UTC
2 replies
Replying to DavidArcher0432
Ask whether the spare is in stock, allocated to your order and dispatched. Those are different stages. A promised future parcel does not establish any of them.
6pointsReplying to OmarChen1187
I asked those three questions. They admit it hasn't been dispatched and still haven't given a date. At least the receiving record now says an acknowledged outstanding spare, not a parcel supposedly in transit.
3pointsDiscussion closed
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