KaiAllen0280 · 8 Feb 2026, 19:25 UTC
Ask for the loading and unloading package records tied to that smaller crate mark. Include the pallet receipt, but ask what was actually on the pallet at each handover.
11 pointsThe consolidation photograph shows both crates strapped together. Our receiving photo shows only the large crate, with straps already cut. Receiver says it came off the vehicle like that.
21 pointsSend both photographs to the freight desk and ask where the pallet was broken down, without assuming the driver was the person who separated it.
7 pointsWe got further once the depot searched by crate mark instead of the delivered consignment number. Who at the desk has actually taken responsibility for that search?
20 pointsNamed depot contact now has it, Priya. Their transfer record lists the smaller crate separately after consolidation, but our delivery run has only the large one.
0 pointsThat makes the smaller crate's next movement the useful question. Has the depot supplied a later location entry, or only confirmed that it was separated?
19 pointsKeep the seller in that exchange too. If the mark or contents need confirming, the depot should not have to wait while Kai relays every question separately.
6 pointsOnly separation confirmed so far, Dinesh. Seller joined the exchange and matched the small crate photograph to the pendant packing entry. No physical location yet.
18 pointsAny news from the physical search?
15 pointsAnd is the installer waiting on a provisional delivery date, or do they know the crate is still unlocated?
14 pointsPriya, found at the depot under the large crate's final digits instead of its own mark. Aaron, installer knew it was unlocated. We are waiting for the depot to confirm onward delivery, not booking against the discovery alone.
6 pointsAsk receiving to match the mark and contents when it arrives. Finding the crate answers its location; your installer still needs the actual pendant package and its condition checked.
17 pointsDelivered and checked. Mark matches the packing entry, pendant package contents are present, no visible transit damage. Installer has the identified equipment for the setup checks. Thank you, Ravi, the separate unloading record was the missing link.
20 pointsGlad that one came home from the depot search. Those nearly matching marks are a pain.
7 pointsThis discussion is closed to new replies after six months without activity. Last activity: .