Our seller says the UR5e and mounting plate left together. The carrier page only says label created. I have asked for the collection reference, but received a cropped copy of the same page. I cannot give our receiving team a useful arrival plan from this.
Cannot plan our UR5e arrival from a label with no collection event
AdaBennett0738 · 3 Nov 2025, 17:55 UTC
3 replies
Replying to AdaBennett0738
Has the seller named the first carrier or agent that physically received the crate?
12pointsReplying to ChloeBrooks0831
They have named an agent now. The agent says a booking exists but cannot confirm receipt under the reference we have. I've asked both sides to match the crate mark to that booking.
12pointsReplying to AdaBennett0738
Keep the arrival provisional. A matched booking would still need a confirmed handover.
20pointsDiscussion closed
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