The FR10 arrived, but its extra pendant cable has no supply date

VictoriaChambers · 19 Aug 2026, 01:55 UTC

Reply to discussion
VI
VictoriaChambers
Main FR10 hardware matches our order for assembly-nest work. The promised spare kit, including an extra pendant cable, is absent; fitted cable present. Ten days of next shipment from the seller in China, without a reference. I need a definite supply answer.

15 replies

OM
OmarArcher0404
Replying to VictoriaChambers

Ask whether the kit is actually available and allocated to this order. A tracking request only helps once they say it has shipped.

16 points
CH
ChenAdams0094
Replying to OmarArcher0404

Keep the agreed contents attached so the answer covers the full kit. The cable may be your immediate concern, but a reply about that one item shouldn't silently close the rest.

14 points
VI
VictoriaChambers
Replying to ChenAdams0094

The final kit list is attached. I've asked for available items, unavailable items and a proposed dispatch date, not just another next-shipment message.

20 points
RO
RobinBennett0773
Replying to VictoriaChambers

Have maintenance identify the additional cable too. If a different spare is offered later, someone must compare it with the actual fitted arrangement.

15 points
NA
NaomiBrooks0854
Replying to RobinBennett0773

That doesn't mean a substitute has been offered. Keep it a contingency until the seller answers the present list.

15 points
RO
RobinBennett0773
Replying to NaomiBrooks0854

Agreed. I was thinking ahead to receiving, not reporting a new offer.

16 points
CH
ChenAdams0094
Replying to VictoriaChambers

Does the workshop stock record still say the kit is supplied? That is worth checking now, independently of the seller's answer.

8 points
VI
VictoriaChambers
Replying to ChenAdams0094

It said included in package, which was misleading. Stores now shows the missing kit separately from the received main hardware.

22 points
OM
OmarArcher0404
Replying to VictoriaChambers

Has the seller answered availability yet?

22 points
VI
VictoriaChambers
Replying to OmarArcher0404

They say the kit hasn't shipped and ask whether it can wait for our next order. We haven't planned another order.

18 points
NA
NaomiBrooks0854
Replying to VictoriaChambers

Then that is a new condition to discuss, not a delivery plan you already agreed to.

20 points
CH
ChenAdams0094
Replying to VictoriaChambers

Ask for a separate-supply proposal with the costs and date stated. You can evaluate it without inventing another purchase just to make the promised kit move.

19 points
VI
VictoriaChambers
Replying to ChenAdams0094

I've requested that and said there is no next order scheduled. No proposal received, no extra freight agreed.

10 points
RO
RobinBennett0773
Replying to VictoriaChambers

Who can receive and check a separate parcel if they do offer one? Small spares can sit unallocated when everyone expects a robot-sized delivery.

17 points
VI
VictoriaChambers
Replying to RobinBennett0773

Stores has a named recipient and the kit list ready. That is preparation only; nothing has been dispatched. Thanks, Chen, correcting the stock record has already stopped one mistaken request to fetch the cable from the shelf.

22 points

Add to the discussion

Welcome to Application Robot

Everyone can read the forum. Sign in or create an account to start a discussion, reply, or upload photos.

Forgot your password?

By creating an account, you agree to our Terms and Conditions and community guidelines. Read our Privacy Policy for how your information is handled.