Pre-shipment clip ends before the part is released

HanaBennett0709 · 23 Feb 2025, 08:54 UTC

Closed
HA
HanaBennett0709
Our FR10 acceptance clip shows a housing lifted, then cuts away. We agreed placement into our inspection fixture. Seller calls that completed. I don't.

13 replies

OL
OliverChen1146
Replying to HanaBennett0709

Point them at the agreed release observation and ask for the whole sequence, because another close-up of the pick won't answer it

11 points
HA
HanaBennett0709
Replying to OliverChen1146

Sent that. Also can't identify the contact pads in the existing shot. Two missing observations.

17 points
OL
OliverChen1146
Replying to HanaBennett0709

Ask for a tool close-up tied to the continuous run, with whatever order identification you agreed visible too

25 points
HA
HanaBennett0709
Replying to OliverChen1146

We didn't agree an identification shot. We did agree our sample and fixture. Neither is clear.

7 points
LU
LucaBarnes0526
Replying to HanaBennett0709

Could you send them a marked photo of your fixture so the person filming knows exactly what has to be visible?

18 points
OL
OliverChen1146
Replying to HanaBennett0709

Yep, and describe identification as an additional clarification, not an agreement they broke if it wasn't in the original terms

15 points
AN
AnilAli0201
Replying to HanaBennett0709

Does the current clip show the fixture at all, even before the cut?

3 points
OL
OliverChen1146
Replying to AnilAli0201

That matters, because a poor angle and a completely absent fixture need different answers from whoever ran the test

12 points
RA
RachelArcher0435
Replying to HanaBennett0709

List what the footage establishes and what remains unseen. That lets you acknowledge the visible lift without accepting a placement demonstration that stops before placement.

7 points
OL
OliverChen1146
Replying to RachelArcher0435

And keep the request short enough to forward to their operator, otherwise the useful shot list disappears inside the purchasing argument

13 points
HA
HanaBennett0709
Replying to AnilAli0201

Fixture edge is visible, Anil. Seller now says the camera stopped recording, not the cycle.

9 points
HA
HanaBennett0709
Replying to LucaBarnes0526

They've promised another recording with the pads, sample and release visible. Sent our marked fixture photo. Still awaiting it.

11 points
OL
OliverChen1146
Replying to HanaBennett0709

That explanation is plausible, but the missing placement is still missing until they send it; don't let the explanation stand in for the recording

10 points

Discussion closed

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