KarenBailey · 13 Apr 2025, 15:48 UTC
Start with the displayed message and the exact step that pauses. What could the operator still see on the screen when your recording missed it?
13 pointsShe wrote 'waiting tool complete' in the shift book. No other message noted. The connector was still held above the fixture. That's more than my video tells us, anyway.
17 pointsSend that note with the clip. Ask support what ends their tool-complete wait and which existing diagnostic view shows the condition they're expecting.
15 pointsThey've asked for the tool interface state beside the application log. Instructions are with our shift technician. We aren't changing anything yet because we still don't know what's missing.
8 pointsDid you get a matched capture?
20 pointsAlso worth telling support whether it happened after a tool change. Not because that proves the cause, but because a swapped cable or tool setup is the sort of detail the people on site forget isn't obvious to someone reading the ticket.
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