I have kept the older unidentified screenshot separate and captured a new connector-unloading stop with its exact message, step and time. The difficulty now is naming: our sheet calls F7 the fixture, while support's question seems to mean the receiving station. How do I make this unambiguous without guessing which confirmation failed?
Label source and destination separately on the physical view, with their own identifiers, then ask which one the recorded step expects to confirm; do not let the shared word fixture choose the answer.
I've marked F7 as the source and receiving nest R2 separately. The message says release not confirmed, but I still need support to explain which confirmation that means in this program revision.