Our FR10 pauses while the video hides the useful message

AlexBaker0472 · 11 May 2025, 06:33 UTC

Closed
AL
AlexBaker0472
I filmed the housing unload from the wrong side of the bench. Arm stops, screen hidden, plenty of workshop noise. Seller support through Alibaba wants details. I've made this mistake on a different setup before; what existing evidence should I gather first this time?

7 replies

JA
JamieChan1078
Replying to AlexBaker0472

Read the shift notes and saved application log first. What step was it waiting in?

8 points
AL
AlexBaker0472
Replying to JamieChan1078

Waiting fixture open. Operator's note agrees. We don't have the fixture input state saved, just the step name and the video of the housing still in place.

2 points
JA
JamieChan1078
Replying to AlexBaker0472

Ask support which condition ends that wait and how to capture it. No point filming another stationary arm from a prettier angle.

8 points
AL
AlexBaker0472
Replying to JamieChan1078

They sent the condition list and an existing diagnostic view to record. Maintenance has the instructions. It includes the state update time, which our old log didn't show.

12 points
JA
JamieChan1078
Replying to AlexBaker0472

Who's collecting it on the other shift?

7 points
AL
AlexBaker0472
Replying to JamieChan1078

Named technicians on both shifts. I put the instructions with the incident instead of leaving them in my email. Now waiting for a capture that actually answers the question.

14 points
JA
JamieChan1078
Replying to AlexBaker0472

Any luck getting that capture?

12 points

Discussion closed

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