JessCarr · 1 Jul 2026, 09:17 UTC
Start with one identifiable stop. What does the screen actually say?
9 pointsDoes your recording include the period before the stop? A stationary arm alone won't distinguish a program wait from the event that led to it.
16 pointsSarah, the screen says waiting for destination; Will, my recording starts afterward, but I have a saved sequence record for that occurrence.
21 pointsSend that pair and ask which destination condition the installed routine expects.
15 pointsSupport has identified the wait as destination space unavailable, and our production note says the receiving tray was full on that occurrence; that accounts for this stop, not the others I lumped into the ticket.
7 pointsWas waiting with a full tray expected by the handover? The operator may still need a clearer explanation even where the routine behaved as designed.
11 pointsYes, the sequence document describes it, but our quick-start sheet doesn't mention a full receiving tray; I've linked the relevant handover section and separated the remaining unexplained occurrences for support.
20 pointsUseful separation. Keep the unexplained ones open even if this answer closes the full-tray question.
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