Our seller calls the FR5 package shipped, but its carrier entry still says label created. The order includes the controller connection cable. What collection information should I request before I move the inspection-tray trial into our workshop schedule?
I cannot schedule the FR5 tray trial from a shipping label
ChrisBriggs · 13 Mar 2026, 02:45 UTC
7 replies
Replying to ChrisBriggs
Ask for the collector's handover record tied to the package marks and contents, including that cable. A label screenshot is the thing you already have, and it has not told you who holds the package.
16pointsReplying to AnilAbbott0027
The seller says their local agent collected it. They have sent an agent name but no receipt or package mark. I have asked them to obtain the collection record.
4pointsReplying to ChrisBriggs
And the actual destination of that collection. If the agent moved it to consolidation, the final carrier's unchanged page may say nothing about that leg.
23pointsReplying to ChrisBriggs
Does the agent use a different reference? Ask for that reference linked to your crate mark. Otherwise receiving may later have another number with no link to the order.
11pointsReplying to MinaChan1120
The agent reference arrived, with a consolidation warehouse named as destination. Still no handover receipt or confirmation that the warehouse received it. The trial remains unscheduled.
16pointsReplying to ChrisBriggs
Send the agent reference to the freight coordinator as well as the seller. One of them needs to connect the warehouse receipt to your crate, not only repeat its intended destination.
20pointsReplying to ChrisBriggs
Chris, keep asking about the cable contents alongside the crate trail. Finding a pallet will not answer whether that order line is actually in it.
23pointsDiscussion closed
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