MayaAllen0301 · 16 Aug 2025, 11:42 UTC
Does the seller's document include a crate identifier that the agent can search independently of either booking reference?
21 pointsThere's a crate number in the packing list. I haven't sent that page to the agent yet.
1 pointsCould you send that page and the seller's dispatch document in one message to both contacts, asking them to identify the receiving record?
12 pointsSent. At least they're now in the same email instead of making me relay the conversation.
12 pointsWas there a crate-label photo too? A typed number can be wrong in both documents if somebody copied it.
20 pointsYes. Photo number matches the packing list. Agent says they are checking their intake pictures.
7 pointsThat sounds familiar. Our shipping thread once acquired a whole extra booking just because somebody searched the wrong reference. Keep the crate photo in the conversation; it is harder to argue with than another subject line.
2 pointsHas the agent matched the crate in their intake pictures yet?
14 pointsAnd has anyone given your installer a confirmed arrival estimate, or are they still waiting too?
4 pointsAnna's question is worth asking internally. I had our calendar quietly turn a hoped-for delivery into a booked afternoon. The calendar was very confident; the freight office was not.
19 pointsSam, no match yet. Anna, installer knows the location isn't confirmed and nothing is booked. Seller has now supplied a transfer note naming a consolidation warehouse.
3 pointsDoes the agent recognise that warehouse as one they use? A new address alone doesn't locate your crate.
25 pointsThey do use it. They've asked that warehouse to search by the crate number, not just the booking.
17 pointsMuch less circular, at least. I'd still wait for the warehouse's own answer before telling anyone it is definitely sitting there.
20 pointsDid the order list put the mounting kit inside the robot crate or in another package?
5 pointsMaya Allen, does the transfer note list the same package count as your packing list?
9 pointsAnna, kit is listed inside the robot crate. Sam, both documents say one package. Warehouse has found a matching crate-label photo, but hasn't confirmed what onward booking it's under.
8 pointsAsk for the current location and onward status together now. You've nearly got a useful answer; don't settle for another booking number with no explanation.
6 pointsWarehouse confirms it's there, awaiting allocation to onward freight. Seller and agent are sorting the booking mismatch. No departure confirmed, but I can finally tell planning where the thing is.
7 pointsWill the agent send the matched booking and departure confirmation to you directly once those are available?
8 pointsThis discussion is closed to new replies after six months without activity. Last activity: .