I compared our delivered FR10 pendant assembly with the guide and found a different connector layout. Seller says the guide is universal. I cannot authorise setup from that. Which identifiers should support check?
I'd send the assembly labels and clear outside views together. I've had a seller respond to one photograph while overlooking the label that explained the mismatch. Ask for the document revision covering that identified assembly, not just another copy of the same guide.
Sent the controller, pendant and cable labels with the guide cover. I have kept everything unpowered. The order description matches the outside package labels.
Which connection is different? On a teaching package I helped with, the drawing showed a separate junction box that was absent from the delivered arrangement. The page looked almost right until you traced where the cable ended.
Then put both ends of that supplied lead in the photo set. The cabinet picture alone may let them keep answering about the socket instead of the cable you received.
Is the seller passing this to technical support or answering it themselves? We lost a lot of time getting perfectly cheerful replies from someone who could only resend the sales attachments.
That's worth asking, Owen. I'd want the technical answer to refer to your labels explicitly. 'Suitable for FR10' still leaves the whole assembly question untouched.
They have forwarded it to a technician and named them. New reply says the supplied lead should be checked against their build list. At least somebody is asking about the right thing.
Any actual document revision from the technician yet? Interested whether this is the wrong book, wrong lead, or both. Their new contact is progress, but your bench still sounds stuck.
Fiona, mine stayed stuck after someone called a delivery dent cosmetic. I am quite keen on getting the actual assessment now. Owen, has your installer received the same correspondence you have?
Yes, installer has the full exchange. Technician now identifies the supplied lead as wrong for this delivered cabinet assembly and proposes a replacement. Installer is reviewing those references.
Replacement reference agreed with the installer. Seller has not confirmed dispatch. Thanks, Nina, for asking about both ends; that photo finally got the cable itself discussed.