I compared our delivered FR10 pendant assembly with the guide and found a different connector layout. Seller says the guide is universal. I cannot authorise setup from that. Which identifiers should support check?
Cannot authorise setup with this FR10 connection guide
OwenAbbott0051 · 12 Jun 2025, 14:47 UTC
19 replies
Replying to OwenAbbott0051
I'd send the assembly labels and clear outside views together. I've had a seller respond to one photograph while overlooking the label that explained the mismatch. Ask for the document revision covering that identified assembly, not just another copy of the same guide.
17pointsReplying to RachelBrooks0870
Sent the controller, pendant and cable labels with the guide cover. I have kept everything unpowered. The order description matches the outside package labels.
11pointsReplying to OwenAbbott0051
Which connection is different? On a teaching package I helped with, the drawing showed a separate junction box that was absent from the delivered arrangement. The page looked almost right until you traced where the cable ended.
14pointsReplying to NinaCarter1023
Guide shows a junction between the pendant lead and cabinet. Our supplied lead has a different cabinet-end connector. I have not tried to make it fit.
8pointsReplying to OwenAbbott0051
Then put both ends of that supplied lead in the photo set. The cabinet picture alone may let them keep answering about the socket instead of the cable you received.
12pointsReplying to NinaCarter1023
Yes, and keep the wider picture in there. Close-ups are good until support has to guess which item they're close-ups of.
1pointsReplying to OwenAbbott0051
Who is checking the answer locally before anything gets connected?
8pointsReplying to MayaChen1171
Our installer. They want a confirmed component list and matching documentation before scheduling the connection work. We do not have either yet.
0pointsReplying to OwenAbbott0051
Is the seller passing this to technical support or answering it themselves? We lost a lot of time getting perfectly cheerful replies from someone who could only resend the sales attachments.
-2pointsReplying to FionaAli0238
That's worth asking, Owen. I'd want the technical answer to refer to your labels explicitly. 'Suitable for FR10' still leaves the whole assembly question untouched.
15pointsReplying to FionaAli0238
They have forwarded it to a technician and named them. New reply says the supplied lead should be checked against their build list. At least somebody is asking about the right thing.
20pointsReplying to OwenAbbott0051
Have they supplied that build list, or just said they will compare it?
19pointsReplying to NinaCarter1023
Only said they will compare it. I have asked for the relevant references and their conclusion in writing for our installer.
14pointsReplying to OwenAbbott0051
Keep the installer copied in. Otherwise you become the person translating a connection answer you were asking them to verify.
25pointsReplying to OwenAbbott0051
Any actual document revision from the technician yet? Interested whether this is the wrong book, wrong lead, or both. Their new contact is progress, but your bench still sounds stuck.
7pointsReplying to FionaAli0238
Fiona, mine stayed stuck after someone called a delivery dent cosmetic. I am quite keen on getting the actual assessment now. Owen, has your installer received the same correspondence you have?
19pointsReplying to RachelBrooks0870
Yes, installer has the full exchange. Technician now identifies the supplied lead as wrong for this delivered cabinet assembly and proposes a replacement. Installer is reviewing those references.
17pointsReplying to NinaCarter1023
Replacement reference agreed with the installer. Seller has not confirmed dispatch. Thanks, Nina, for asking about both ends; that photo finally got the cable itself discussed.
13pointsReplying to OwenAbbott0051
Has the matching guide been supplied as well? You started with two things that didn't agree.
9pointsDiscussion closed
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