RachelBarnes0609 · 7 May 2025, 22:24 UTC
Put both references and your crate identifier in one message, ask them to map the numbers and name the last place that physically received it
15 pointsDone. Seller's number turns out to be a local collection booking. Agent's is the planned export shipment. Neither has sent a signed receipt.
16 pointsWho was booked to collect it? Try that carrier with the collection number, because the export agent may never have had it
12 pointsA local haulage company. Seller has finally named them, but says all queries should go through sales. I've asked sales for their collection record.
12 pointsHas sales actually said collected, or just booked?
12 pointsWorth pinning down, their left with agent wording may be doing more work than the truck
19 pointsThey keep saying handed over. I've asked for the recipient, place and receipt rather than another status phrase. No answer yet.
2 pointsThen leave the location unknown in your own notes for now, there's no physical handover record to point at yet
8 pointsThis discussion is closed to new replies after six months without activity. Last activity: .