IsaacBrooks0868 · 21 Jun 2025, 11:47 UTC
Ask for the dispatch packing photo and crate marks, then compare them with your arrival photos. Pallet count alone won't tell you how many crates it held.
-2 pointsArrival photo shows one crate on the pallet. Seller's packing photo shows two separate crates with different marks, but no photo of them consolidated.
7 pointsAsk the forwarder for the consolidation record using both marks. We had a delivery status that belonged to the outer pallet, while one package had been split off earlier. Their general tracking page never told that story.
9 pointsForwarder says two pieces received at origin. Local receipt still says one pallet. I have asked where the controller mark was last scanned or physically recorded.
13 pointsDoes your receiving team have a signed piece count separate from the pallet receipt? I'm wondering whether someone checked the crate mark at the door.
23 pointsOnly the arm mark was written down. No controller mark on our receiving sheet. The person unloading confirms one wooden crate came off the vehicle.
8 pointsAsk for any depot photo carrying the controller mark. A similar wooden crate without its label visible would leave you with another possible match, not a location.
13 pointsHave they opened a trace for that specific crate now, Isaac? Worth getting its case reference so each reply stays attached to the missing item.
14 pointsAnd don't let 'we'll check the depot' turn into a delivery date. That happened in our office before anyone at the depot had actually found the package.
12 pointsTrace opened against the controller mark. They are checking separated freight at the local depot. No physical sighting reported and no delivery booking; installation remains unscheduled.
13 pointsWho is your contact for the depot result? It sounds as though the seller and forwarder could otherwise each assume the other one has told you.
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