AnikaCarter1030 · 13 Mar 2025, 22:22 UTC
What did the operator actually see on the screen?
6 pointsHe remembers waiting, not the rest. I can't blame him. I asked him to help with the video and distracted him from reading it.
15 pointsIs there a saved event record for that time?
18 pointsYes, got it exported with help from maintenance. It says the sequence was waiting for fixture-open confirmation. I've sent the full export, not just that line.
7 pointsWas the fixture actually open when it waited?
11 pointsThe controller seeing an open confirmation and the fixture physically opening are separate observations. Ask support which input the installed program uses, then have maintenance compare that with the observed fixture state. I would keep the reporting instructions beside the operator screen so the next shift captures the same details.
18 pointsWe don't know about the earlier stop. Next occurrence got a screen photo and a clear view: fixture looked open, confirmation was absent. Maintenance is checking that mismatch with support.
-1 pointsThat gives them something to chase.
14 pointsAnd my filming career is on hold. We put the message and event time first on the shift note. Still no confirmed cause.
15 pointsDid support at least confirm they're looking at your current program version?
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