Seller keeps forwarding the same label-created page for our FR5 and mounting plate order; I have asked for the first physical handover and crate marks before treating it as collected.
Our useful trace started when the agent could search an actual crate mark instead of an order description; can the seller provide that and name the agent claimed to have received it?
Crate mark supplied with the agent's name; the agent recognises a booking but has not confirmed receiving the crate, and the mounting plate remains a stated packing item rather than something independently checked.