AnikaAllen0334 · 18 Jan 2026, 04:41 UTC
Start with the collector's actual receipt, linked to your crate mark and kit contents. Then ask the agent to connect that handover to its warehouse booking. They may be describing different stages, not disagreeing about the same one.
12 pointsCollector receipt supplied. Agent recognises the collector, but cannot link its reference to our warehouse booking.
12 pointsSend both records to one named forwarder contact and ask for the link by crate mark. We had a relabelling question that needed the two warehouse records together, not more guessing from the references.
23 pointsNamed contact found a transfer entry under the crate mark. Physical warehouse check requested. Still no confirmed receipt.
0 pointsThat is progress. Keep the location check separate from any onward shipping proposal; an earlier transfer entry won't tell your installer when the actual package can be received.
19 pointsHas the physical check come back, Anika? Interested whether the crate mark finally joined the two searches.
20 pointsThis discussion is closed to new replies after six months without activity. Last activity: .