Our UR5e seller says the order, including the tool cable, went to the freight agent, and the agent says its warehouse is still waiting; they've both sent references but neither has shown me the crate, so what should I ask for before someone forwards the same email a fourth time?
apparently our crate left a warehouse that hasn't received it
FelixAdams0110 · 29 Jul 2025, 09:03 UTC
3 replies
Replying to FelixAdams0110
Do the two references identify the same collection and receiving locations?
10pointsReplying to ChloeBrooks0831
No, seller's reference names a local collection depot and the agent's names the export warehouse; I hadn't spotted the different addresses because everyone kept calling both of them warehouse. I've asked for the handover between those places.
3pointsReplying to FelixAdams0110
Did either side produce that handover record?
12pointsDiscussion closed
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