FionaChan1108 · 10 Sept 2025, 01:52 UTC
Put both references, the packing list and crate-label photo into one request to both contacts. Ask them to match the physical crate to the handover and receiving records, not explain their own reference again.
20 pointsSent together. Agent wants the seller's collection receipt, which we haven't been given.
23 pointsThen ask the seller for that receipt with the crate identifier visible. They arranged the claimed handover; they should be able to help trace it beyond repeating handed over.
17 pointsReceipt arrived. It names a consolidation depot, not the agent's main warehouse.
12 pointsDoes the agent recognise that depot and the receipt? Another location on paper still needs a matching crate.
12 pointsAsk for the depot's receiving match and current status. A historic handover may explain the route without telling you where the crate sits now.
15 pointsDepot confirmed our crate is there, awaiting onward allocation. Cable listed inside. No departure booked yet.
5 pointsWho is responsible for that allocation now, seller or agent? You've found the crate; don't leave the next step ownerless.
6 pointsThis discussion is closed to new replies after six months without activity. Last activity: .