I took over chasing support for our FR5 housing unloading package, bought from a seller on Alibaba. The folder has six videos, but each starts with the operator saying he has already acknowledged the message. We keep sending more views of the stopped arm and getting asked for the error details. I need a capture our shift can actually provide without a support engineer standing beside them.
I can add that to the shift sheet. Should I send the older clips as well? There are two housing sizes in them, which isn't obvious unless you know our trays.
We captured a new occurrence with the smaller housing. Message says receiving tray absent, although a tray is there. Controls has the time and active step now.
Don't buy a sensor from the message alone. Our tray could be physically present without sitting where its confirmation expected it. Yours might be something else, but support needs the installed arrangement too.
We haven't ordered anything. I've sent the tray carrier and insert identifiers, plus a wider photograph. The first photo only showed the housing, not the latch.
Liam, controls is retrieving the confirmation trace the seller requested. Lin, the captured stop followed a change, but the old clips don't say. The shift sheet now has an insert-change field.
Yes. The expected latch confirmation dropped during the captured wait. Maintenance is inspecting the detection arrangement; cause not found yet. I've split that occurrence from the older reports, Anil. It makes the support folder less impressive but easier to follow.