Our FR5 stops while unloading sleeves. The seller I bought through Alibaba wants more detail than my phone video. I can identify the job, but the clip begins after the stop. What should the next capture include?
Send the job version, affected sleeve and waiting step with the original clip. Ask their technical contact to specify the event history and signal details needed around that step. The missing lead-in should stay explicit.
The visible message says waiting for receiving fixture. I sent that with the job version. Seller forwarded it to its PLC contact, who has asked for the confirmation history.
Also ask for the interval before and after the wait, with how they want the video and history matched. A screenshot after somebody reseats the fixture would describe a different state.
Both shifts now have the named capture request and maintenance contact. The PLC contact specified the underlying fixture confirmation. No new matched occurrence yet; the old video still lacks that history.