our fr5 sleeve ticket has a video but no event match

ReeceChen1167 · 19 Dec 2025, 16:24 UTC

Closed
RE
ReeceChen1167
Our FR5 stops while unloading sleeves. The seller I bought through Alibaba wants more detail than my phone video. I can identify the job, but the clip begins after the stop. What should the next capture include?

8 replies

JA
JasperChan1073
Replying to ReeceChen1167

Send the job version, affected sleeve and waiting step with the original clip. Ask their technical contact to specify the event history and signal details needed around that step. The missing lead-in should stay explicit.

24 points
RE
ReeceChen1167
Replying to JasperChan1073

The visible message says waiting for receiving fixture. I sent that with the job version. Seller forwarded it to its PLC contact, who has asked for the confirmation history.

8 points
ZA
ZaraBell0656
Replying to ReeceChen1167

Which confirmation? If that's a combined label, another history of the combined bit might leave everyone just as stuck.

16 points
RE
ReeceChen1167
Replying to ZaraBell0656

They have not named the source condition yet. I will ask them to identify it before telling our technician what to collect.

3 points
JA
JasperChan1073
Replying to ReeceChen1167

Also ask for the interval before and after the wait, with how they want the video and history matched. A screenshot after somebody reseats the fixture would describe a different state.

19 points
ZA
ZaraBell0656
Replying to ReeceChen1167

And who gets the files on the other shift? Don't let a useful occurrence sit on someone's phone waiting for you.

11 points
RE
ReeceChen1167
Replying to ZaraBell0656

Both shifts now have the named capture request and maintenance contact. The PLC contact specified the underlying fixture confirmation. No new matched occurrence yet; the old video still lacks that history.

1 points
JA
JasperChan1073
Replying to ReeceChen1167

Can the technician recognise the required interval in an existing example? Worth checking the request is usable before waiting for the next stop.

19 points

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