Our UR5e order, including its gripper mounting plate, has shown label created for weeks. What confirms physical handover?
How do I confirm our UR5e was collected rather than labelled?
JackBennett0776 · 4 Apr 2026, 07:32 UTC
8 replies
Replying to JackBennett0776
A collection or receiving record linked to your package identity would establish the next step. Ask who physically holds the crate now and which transport reference names it; the label alone does not answer either.
25pointsReplying to OliverAbbott0015
Seller says its warehouse handed the crate to an agent. No agent receipt supplied.
14pointsReplying to JackBennett0776
Ask the agent to match a receiving record to your crate mark and contents list, including the mounting plate. There may be a separate consolidation reference rather than movement under the label you are watching.
7pointsReplying to JackBennett0776
Give your freight coordinator that agent contact as well, so the next search does not rely on sales forwarding the same carrier screenshot.
13pointsReplying to OliverAbbott0015
Agent found the crate under its consolidation reference. The warehouse receipt names our original crate mark.
14pointsReplying to JackBennett0776
Ask who authorises its onward release and whether anything is still missing from that instruction before the planner treats located as departing.
20pointsReplying to DineshBennett0734
Seller issued the release instruction. Coordinator is arranging collection under the agent reference; no collection record yet.
19pointsReplying to JackBennett0776
Has the collector's receipt arrived since, Jack? When it does, have the coordinator link it to that same crate rather than revive the unused label as proof of movement.
20pointsDiscussion closed
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