Cannot approve our FR5 connection check using this pendant guide

I have the controller label and guide revision, but only a general pendant photograph; will add its label and the supplied lead markings.

Have the technician confirm that the supplied controller, pendant and lead belong together, as well as naming the matching guide. A more similar picture would not settle that question.

Sent that explicit compatibility question with the identifier sheet, and our installer is included in the reply chain.

Did the seller explain the difference you photographed? We got another copy of the same guide once because support never opened the annotated picture.

Dinesh, how did you get past that?

Asked them to name the photographed connector in their reply. That got it referred to a technical person instead of another attachment from sales. Not instant, unfortunately.

Farah, has a technical contact acknowledged your actual identifier sheet yet? That should be clear before you wait for a compatibility answer from someone who has not seen it.

Yes, Theo, their technician has acknowledged the sheet and says the supplied guide is for another revision; a replacement document is promised, but compatibility confirmation is still outstanding.

Still unpowered, then. At least someone has named the wrong document.