the FR5 sleeve pause needs a matched event report

Our technician has the station and program references, but the video starts after the message clears; I have asked for a fresh matched capture and told support the old clip's limitation

Can the message be recovered from the existing event history? Worth asking the technician before waiting for another stop, though it would still need linking to the video time.

Event history has several waits and I cannot link one confidently to that clip, so I have sent them as separate records with that uncertainty stated

Then let support say which wait needs more detail. A list of old events can help them ask a narrower question, without pretending one of them is definitely the filmed stop.

Who is collecting the evidence when this happens on a different shift? We lost useful messages because everyone thought the person who opened the ticket would be there to photograph them.

Both shift technicians now have the capture note, Chen, and support has requested the receiving-tray confirmation state with the active step and message

Has a new occurrence been captured with those details yet? Curious whether it points to the same wait as the older event list.

Not yet, Jamie; we have the collection plan but no new matched event to compare

Keep the request open as awaiting evidence. I would also ask controls what contributes to receiving-tray confirmation, so the technician knows which physical area the eventual message refers to.

Does the removable tray have its own identification?

Yes, Caleb, tray T8 is identified separately; controls says confirmation includes tray presence and the selected setup, and both values are now on the requested trace

Useful to have both. Keep the operator's own description beside the trace too, since they may notice a tray-change problem that the screen compresses into one unhelpful word.