Our UR5e connector-tray job has request receipt in the export, but still waits. What should support compare next?
Replying to FionaBarnes0586
Which condition is the waiting step still missing?
19 pointsour ur5e connector job gets its receipt and still waits
FionaBarnes0586 · 8 Feb 2026, 23:56 UTC
6 replies
Replying to CalebBennett0754
Receiving availability. Maintainer matched the saved step; support keeps asking for the receipt we already sent.
6 pointsReplying to FionaBarnes0586
Send the author of that step the receipt and absent availability together, with the identified receiving tray. Ask what physical condition supplies availability for this job. Repeating a receipt check cannot answer that remaining question.
6 pointsReplying to AdaAdams0129
Author says availability includes the receiving tray's accepted state. Installer is checking that exact input, not the receipt.
14 pointsReplying to FionaBarnes0586
Did the saved occurrence identify the tray's accepted state too?
21 pointsReplying to CalebBennett0754
Fiona, keep that question with the existing occurrence before asking the shift to make another video. If the state was not retained, the author should specify its capture for the next report, rather than have you guess from how the tray looks now.
16 pointsDiscussion closed
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