Which fixture state should I capture before our UR5e unloading wait?

NinaBaker0501 · 12 Apr 2026, 02:55 UTC

Closed
NI
NinaBaker0501
Our UR5e spacer-block unloading waits intermittently. Ticket has been open with our Alibaba seller for 28 days. I have the job and fixture references, but my video starts after the useful change.

8 replies

CH
ChenAdams0094
Replying to NinaBaker0501

Ask the job author which fixture release condition that branch expects, then whether the event export already contains it. Our own current enquiry is at that stage; I would not guess from the final screen alone.

7points
NI
NinaBaker0501
Replying to ChenAdams0094

Author identified the expected condition. The export has it, but our emailed copy was filtered to alarms and left out ordinary fixture changes.

19points
JO
JonasBennett0720
Replying to NinaBaker0501

That filter explains why support couldn't see the change, though it doesn't yet explain the wait. Can they read the original export for the same occurrence?

14points
NI
NinaBaker0501
Replying to JonasBennett0720

They have it now. The release confirmation changes briefly before the wait, and maintenance found play in its mounting during the fixture check. Repair is being arranged.

10points
CH
ChenAdams0094
Replying to NinaBaker0501

Did maintenance link that mounting movement to the recorded confirmation change? I ask because a loose item nearby could become a convenient explanation without accounting for the actual event.

14points
JO
JonasBennett0720
Replying to ChenAdams0094

Chen, fair question. Nina, I'd also want the repaired mounting identified for stores and future inspections, especially if the fix includes replacement hardware rather than tightening the existing assembly.

17points
NI
NinaBaker0501
Replying to ChenAdams0094

Maintenance confirmed the link and replaced the damaged mounting to the fixture drawing. Integrator's return checks covered unloading and fixture exchange; the confirmation stayed correct and the reported wait did not recur.

10points
NI
NinaBaker0501
Replying to JonasBennett0720

Stores has the replacement reference. Support closed this occurrence with the repair and test evidence attached, and our export instructions no longer say alarms only. Thanks for asking about that original file.

13points

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