Our UR5e spacer-block unloading waits intermittently. Ticket has been open with our Alibaba seller for 28 days. I have the job and fixture references, but my video starts after the useful change.
Ask the job author which fixture release condition that branch expects, then whether the event export already contains it. Our own current enquiry is at that stage; I would not guess from the final screen alone.
That filter explains why support couldn't see the change, though it doesn't yet explain the wait. Can they read the original export for the same occurrence?
They have it now. The release confirmation changes briefly before the wait, and maintenance found play in its mounting during the fixture check. Repair is being arranged.
Did maintenance link that mounting movement to the recorded confirmation change? I ask because a loose item nearby could become a convenient explanation without accounting for the actual event.
Chen, fair question. Nina, I'd also want the repaired mounting identified for stores and future inspections, especially if the fix includes replacement hardware rather than tightening the existing assembly.
Maintenance confirmed the link and replaced the damaged mounting to the fixture drawing. Integrator's return checks covered unloading and fixture exchange; the confirmation stayed correct and the reported wait did not recur.
Stores has the replacement reference. Support closed this occurrence with the repair and test evidence attached, and our export instructions no longer say alarms only. Thanks for asking about that original file.