SofiaAbbott0021 · 26 Feb 2026, 15:07 UTC
Ask the seller to connect that crate mark to your order and the collector's actual receipt. The agent then needs the same physical mark for its warehouse search.
9 pointsAlso ask whether the mounting kit was inside that crate or in another package. I wouldn't let together turn into a package count, especially while neither side can point to the thing.
0 pointsKit is listed inside the arm crate, Kai. Seller has sent a packing photograph with our order mark, but the collector's slip uses another mark. Asked where the change happened.
19 pointsCould the collector explain whether it added its own label? I mean a documented link between the two marks, not just somebody recognising a crate in a photograph.
15 pointsThat link should come from the collector's intake or relabelling record. Send both marks with the order reference so its answer can identify the actual package.
15 pointsCollector confirms it added a consolidation label and supplied the record linking both marks. Agent has that now. We still don't have a warehouse confirmation for the relabelled crate.
21 pointsAt least the search now has the right label. I'd ask the agent which warehouse is doing it and who will answer, because forwarding the corrected number isn't the same as finding the crate.
0 pointsWarehouse found it under the consolidation label. Photos match both marks and intake record. Agent is arranging the onward booking; I've told our planner it's located, not yet moving onward.
21 pointsUseful distinction for the planner. Has the package count on that proposed booking stayed at the single crate the seller photographed, with the mounting kit listed inside?
18 pointsAnd has the onward carrier actually collected it since that confirmation, Sofia?
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