Twenty days into the seller ticket, my sleeve-stop clip shows only the later wait message. What earlier evidence helps?
Our FR5 sleeve-stop video starts after the message disappears
ThomasBell0625 · 12 Apr 2026, 22:57 UTC
4 replies
Replying to ThomasBell0625
Ask support for the complete event history around the occurrence, including the first message, installed job revision and the ordinary input changes the author needs to interpret that step.
12pointsReplying to BethBaker0498
First message recovered from history. It reports missing receiving confirmation before the later wait appears.
2pointsReplying to ThomasBell0625
Have the author identify that confirmation source and the required lead-in, so the maintainer captures its change rather than another screen after it has gone.
17pointsReplying to BethBaker0498
Source and capture fields supplied. Maintainer checked the export route; another occurrence has not been captured yet.
3pointsDiscussion closed
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