Our FR5 sleeve-stop video starts after the message disappears

ThomasBell0625 · 12 Apr 2026, 22:57 UTC

Reply to discussion
TH
ThomasBell0625
Twenty days into the seller ticket, my sleeve-stop clip shows only the later wait message. What earlier evidence helps?

4 replies

BE
BethBaker0498
Replying to ThomasBell0625

Ask support for the complete event history around the occurrence, including the first message, installed job revision and the ordinary input changes the author needs to interpret that step.

12 points
TH
ThomasBell0625
Replying to BethBaker0498

First message recovered from history. It reports missing receiving confirmation before the later wait appears.

2 points
BE
BethBaker0498
Replying to ThomasBell0625

Have the author identify that confirmation source and the required lead-in, so the maintainer captures its change rather than another screen after it has gone.

17 points
TH
ThomasBell0625
Replying to BethBaker0498

Source and capture fields supplied. Maintainer checked the export route; another occurrence has not been captured yet.

3 points

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