JamieBarnes0556 · 3 Sept 2025, 06:36 UTC
Have you sent the pendant and controller labels as well as the order number, Jamie? Sales may be looking up what they meant to send, while the technician needs to see what actually arrived.
13 pointsController label sent, pendant label missing from my first email; adding that plus lead markings and guide revision.
19 pointsPut the mismatched diagram and your connector photograph side by side too. Then ask them to identify the difference explicitly, not just send a file with manual in its name.
8 pointsTechnician has the comparison and says the guide is wrong; awaiting the applicable revision and confirmation of the supplied combination.
14 pointsHas the correct document arrived?
10 pointsNot yet. Only a promise to send it. Installer will review it when supplied.
14 pointsKeep the unanswered compatibility question in that chase as well, because changing the PDF won't by itself confirm the controller, pendant and lead belong together.
19 pointsThis discussion is closed to new replies after six months without activity. Last activity: .