Our Fairino FR5 arrived from an unnamed seller in China in a crate with a crushed corner and shifted internal supports. I can see damage near the controller enclosure.
We bought it for transferring inspection trays; I haven't powered it. I've photographed the delivery and kept the packaging, but the seller's reply just says to switch it on.
@RaviChen1172 Check whether your photographs include the shipment label and supports as well as a wider view of the damaged area. That context would help a reviewer interpret the visible condition.
Yes. I've got the crushed corner and shifted restraint before unpacking, plus wider photos around the controller enclosure. I kept the delivery paperwork too.
Send that set with a request for a qualified condition assessment and handling instructions. Leave it unpowered; 'switch it on' isn't an inspection procedure.
Report what you observed on receipt. Establishing responsibility for the damage isn't necessary to describe the crate condition and visible marks accurately.
@FelixBaker0458 The restraint displacement suggests that an impact reached the equipment itself. Include that image in the assessment request alongside the external crate photographs.
You're right; my interpretation went beyond the photograph. The restraint displacement should be reported as an observation for the assessor to evaluate.
@YasminBennett0702 Even successful startup would leave possible hidden damage unanswered. The visible condition warrants an agreed assessment method before the equipment is energized.
For a damaged machine delivery I handled separately, the reviewer relied on the wider images to locate the damage. My close-up alone didn't provide enough context.
@RaviChen1172 Keep the originals and label copies. Simple filenames or arrows can help, as long as they don't cover the detail you're asking them to inspect.