LuisChan1130 · 22 Jan 2026, 23:44 UTC
Start with the exact message and the job version used in that occurrence. Is either retained elsewhere, rather than relying on another phone view?
13 pointsJob version saved. Operator copied 'tray empty', though sleeves were still visible.
11 pointsWere the visible sleeves in the active tray, or another tray waiting nearby? That distinction matters before describing the message as wrong.
5 pointsAnd did the copied words match the actual screen? A remembered label can be surprisingly persistent.
13 pointsActive tray, Dinesh. Ben, the message is visible in one still: 'tray sequence complete'. I copied it badly.
15 pointsThat sounds more like a job's progress state than a physical empty-tray check. Ask the author what completes the sequence and which tray identity the state belongs to.
10 pointsKeep the still with the corrected wording. It explains why the early report was asking a different question.
25 pointsAuthor says the sequence uses a configured pocket count. It isn't checking whether the tray is physically empty.
9 pointsWhich tray layout and count were configured for the recorded job? Compare them with the actual supplied tray, not just its product family name.
2 pointsSo the gripper has not actually failed in this clip?
5 pointsNo grip failure shown, Ben. Dinesh, the job has eight pockets; this tray has ten.
16 pointsHow was that eight-pocket job selected for a ten-pocket tray? I'd want the selection or changeover mismatch understood before anybody merely changes the count.
8 pointsOwen's point matters. The matching count belongs with the matching positions and sequence, not a number changed in isolation.
12 pointsTrainer selected a similarly named job from the old tray version. Support is reviewing the complete ten-pocket job with our technician.
1 pointsThe old job may still be needed for its tray. Make the two choices distinguishable instead of deleting one and hoping the naming problem is gone.
23 pointsDoes the tray itself identify which version it is?
12 pointsYes, underside mark. Not visible once loaded. We've asked tooling about a visible identifier linked to that version.
6 pointsThat fits the handover problem. The operator needs to confirm the actual tray before selecting its job, and that confirmation cannot cover a different tray fitted later.
8 pointsTechnician checked the correct job against all ten positions. Supervised unloading completed with no sleeves left in that tray.
12 pointsThanks, Dinesh, for asking which tray. The identification improvement remains open; I've stopped calling this clip a gripper fault.
24 pointsThis discussion is closed to new replies after six months without activity. Last activity: .