Which FR10 tray-unloading message should I send support?

Job version saved. Operator copied 'tray empty', though sleeves were still visible.

Were the visible sleeves in the active tray, or another tray waiting nearby? That distinction matters before describing the message as wrong.

And did the copied words match the actual screen? A remembered label can be surprisingly persistent.

Active tray, Dinesh. Ben, the message is visible in one still: 'tray sequence complete'. I copied it badly.

That sounds more like a job's progress state than a physical empty-tray check. Ask the author what completes the sequence and which tray identity the state belongs to.

Keep the still with the corrected wording. It explains why the early report was asking a different question.

Author says the sequence uses a configured pocket count. It isn't checking whether the tray is physically empty.

Which tray layout and count were configured for the recorded job? Compare them with the actual supplied tray, not just its product family name.

So the gripper has not actually failed in this clip?

No grip failure shown, Ben. Dinesh, the job has eight pockets; this tray has ten.

How was that eight-pocket job selected for a ten-pocket tray? I'd want the selection or changeover mismatch understood before anybody merely changes the count.

Owen's point matters. The matching count belongs with the matching positions and sequence, not a number changed in isolation.

Trainer selected a similarly named job from the old tray version. Support is reviewing the complete ten-pocket job with our technician.

The old job may still be needed for its tray. Make the two choices distinguishable instead of deleting one and hoping the naming problem is gone.

Does the tray itself identify which version it is?

Yes, underside mark. Not visible once loaded. We've asked tooling about a visible identifier linked to that version.

That fits the handover problem. The operator needs to confirm the actual tray before selecting its job, and that confirmation cannot cover a different tray fitted later.

Technician checked the correct job against all ten positions. Supervised unloading completed with no sleeves left in that tray.

Thanks, Dinesh, for asking which tray. The identification improvement remains open; I've stopped calling this clip a gripper fault.